Last Updated: 12 November 2021
LJ Hooker Corporation Ltd ACN 003 890 444 and LJHA Pty Ltd ACN 641 554 618, their franchisees, licensees and Related Bodies Corporate (collectively referred to as “LJ Hooker Group”, “us” or “we”) respect the privacy and security of your personal information and comply with the requirements of the Australian Privacy Principles under the Privacy Act 1988 (Cth) (Privacy Act).
By visiting our website, downloading information packs, submitting an enquiry, expression of interest or application to join, requesting further information, or otherwise providing us with your personal information (or authorising it to be provided by someone else) you consent to the personal information being collected and handled as set out in this Policy.
You understand and agree that this Policy does not apply to any of the personal information that becomes part of your employee, franchise or contractor records to the extent it is held by us as your employer, franchisor or contractor. We deal with these records as permitted by law based on the contracted relationship.
The meaning of any general language is not restricted by any accompanying example, and the words ‘includes’, ‘including’, ‘such as’, ‘for example’ or similar words are not words of limitation.
Why do we collect personal information and how do we use it?
We collect personal information to enable us to manage our recruitment and placement processes, provide services and ensure an excellent customer experience This includes:
- processing recruitment or placement enquiries;
- providing further information on the LJ Hooker Group;
- advising on opportunities that may be available within the LJ Hooker Group;
- providing qualification, career and placement advice;
- for our internal business operations;
- complying with our legal obligations;
- assessing performance of the website and to improve operation of the website;
- maintaining and updating our business infrastructure and systems;
- statistical purposes;
- promoting and advertising our business, products and services;
- insurance and governance purposes.
If we do not collect the personal information or if any of the personal information you provide is incomplete or inaccurate, we may not be to process your enquiry or consider your application to join the LJ Hooker Group. or our ability to service your enquiry or request may be compromised.
This Policy applies to all situations in which we collect personal information directly from you. This includes, but not limited to, telephonic communication, communication by email and post, in person and through individuals accessing our websites.
Our call centre may record our conversations for quality, compliance and training purposes. Please advise our operators in case you are not comfortable with this.
What personal information do we collect?
The types of personal information we collect depends on the recruitment or placement process or service we are performing and the circumstance under which we collect personal information.
There may also be times where we collect certain Sensitive Information that is reasonably necessary for the management of our recruitment and placement processes or services. Where you provide us with Sensitive Information so that we may perform a recruitment or placement process or service, you consent to us collecting that information and handling it in accordance with this Policy.
Information we may collect includes:
- contact details (e.g. residential or business address, phone numbers, email address;
- employment details;
- results of police or background checks;
- interview notes;
- business financials, including assets, liabilities, revenue, expenditure, and credit reference reports;
- Sensitive Information;
- credit related information;
- copies of photo identification; and
- any other personal information relevant to the recruitment or placement process we are performing for you.
How do we collect personal information?
We may collect personal information directly from you including from enquiries and documents that you submit to us and information you provide during the recruitment and placement process. We may also collect personal information from:
- third party recruitment agencies;
- service providers;
- third parties you have authorised to deal with us on your behalf;
- referees you have given us authority to contact;
- through our Website and by other electronic communication channels;
- when sent to us by email or other communication from third parties;
- from publicly available sources of information including social media and LinkedIn;
- when we are required to do so by law;
- when you provide feedback or submit a complaint;
- when you participate in a survey including an ‘after sales service’ follow-up;
- from our own records;
- police or background checks;
- from our employees, workers and contractors; and
- from our suppliers or partners.
If you supply personal information to us about another person, you represent and we accept it on the basis that you are authorised to do so and that the relevant person has consented to the disclosure to us.
A Cookie is a piece of information that our web server may send to your device when you visit our Websites. The Cookie is stored on your device, but does not identify you or give us any information about your computer. A Cookie helps us to recognise you when you re-visit the Website and to co-ordinate your access to different pages on the Website. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen. Any information we seek to collect via cookies etc is used to better understand our customer needs and the services they are seeking from us. Cookies assist us in providing better and faster Services.
Links on our Website may take you outside our network. These links are provided in good faith. However, we are not responsible for third party sites and accept no responsibility for the content, accuracy, security or function of third party sites.
Considerations when you send information to us
While we do all we can to protect your privacy, including investing in specialist security software, no data transfer over the Internet is 100% secure.
If you provide personal information to us electronically, there are ways you can help maintain the security of the information. These include:
- always close your browser when you have finished your user session; and
- do not provide personal information by using a public computer;
Disclosing personal information
We may disclose your personal information to third parties in certain circumstances including:
- if you agree to the disclosure;
- when we use it for the purpose for which it was collected, e.g. as part of a recruitment or placement process or in the provision of another service;
- to employees, contractors, franchisees and service providers who assist us in operating our business, performing recruitment and placement processes and providing our services;
- in circumstances where you would reasonably be expected to consent to information of that kind being passed to a third party;
- where disclosure is required or permitted by law;
- to our Related Bodies Corporate and franchises;
- if disclosure will prevent or lessen a serious or imminent threat to someone’s life or health; or
- where it is reasonably necessary for the enforcement of the criminal law, a law imposing a pecuniary penalty or for the protection of public revenue.
All third parties with whom personal information is shared are required to meet our standards of personal information protection. However, we are not responsible for the conduct of third parties with respect to the handling of your personal information and we recommend that you check their privacy policies. You consent to us using your information for marketing purposes which include our Services as well as our business partners.
Disclosure of personal information off-shore
Some of the third parties listed above who we may disclose your personal information to during the recruitment or placement process or provision of our services, may be located overseas.
In addition to Australia, the countries where information may be disclosed include New Zealand, Hong Kong, Japan, Indonesia, Vanuatu, Papua New Guinea, United Arab Emirates and other countries from time to time.
The overseas recipient may not be subject to any privacy obligations or to any principles similar to the Australian Privacy Principles. The overseas recipient may also be subject to a foreign law which could compel disclosure of personal information to a third party, for example, an overseas authority.
If you consent to the disclosure and the overseas recipient handles the information in breach of the Australian Privacy Principles, you will not be able to seek redress under the Privacy Act, may not be able to seek redress in the overseas jurisdiction and we will not be accountable under the Privacy Act.
By providing us with personal information, you consent to us using and disclosing your personal information off-shore. If at any time you wish to withdraw your consent, contact our Privacy Officer. However, we may not be able to provide the recruitment or placement process or service you have requested in whole or in part or those processes or services may have to be modified.
How your information is stored
We take reasonable steps to securely store personal details and information. This includes electronic and physical security measures, staff training, use of password protection software. Details of our security systems are available by contacting our Privacy Officer.
When the personal information that we collect is no longer required, we will remove or de-identify the personal information as soon as reasonably possible. We may, however, retain personal information for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes, in our IT back-up, for the collection of any monies owed and to resolve disputes.
Marketing and opting out
We do not use Sensitive Information for marketing purposes.
If at any time you no longer wish to receive any additional marketing material from us or do not want your information disclosed for direct marketing purposes, contact our Privacy Officer and we will remove your details from our marketing database.
How you can update, correct, or delete your personal information
You may request access to your personal information or correct any inaccurate or out of date information by clicking here or contacting our Privacy Officer using the details below.
You may request the source of any information we collect from a third party. We will provide this at no cost, unless under the Privacy Act or other law there is a reason for this information being withheld.
If there is a reason under the Privacy Act or other law for us not to provide you with information, we will give you a written notice of refusal setting out the reasons for the refusal except to the extent it would be unreasonable to do so and the mechanisms available to you to complain about the refusal.
You should also contact us immediately if you believe:
- someone has gained access to your personal information;
- we have breached our privacy obligations or your privacy rights in any way; or
- you would like to discuss any issues about this Policy.
The LJ Hooker Group may update this Policy from time to time. Where the changes are significant, they will be updated on our website at www.careers.ljhookergroup.com.au, so please ensure you review it periodically for changes.
Your continued use of our website or services, requesting information, submitting enquiries or the provision of further personal information to us (directly or via an authorised person) after this Policy has been updated, indicates your acceptance of the updated terms of the Policy.
If you would like further information on our Policy or if you have any concerns over the protection of the information you have given to us or that we have collected from others, please contact us by contacting our Privacy Officer at:
Address: Level 26, 161 Castlereagh Street, Sydney NSW 2000.
Telephone: 1800 621 212
Fax: +61 2 9319 5079
Email: [email protected]
More information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from the Office of the Australian Information Commissioner by: